Manage Plans and Billing

In Recoble, each space has its own plan. You are charged for the number of people who use the space, and you pay in each space's Space settings › Subscription tab.

Open the Subscription Tab

  1. Click the space name on the screen to open the space menu.
  2. Select Space settings.
  3. Open the Subscription tab.

✋ Note: The Subscription tab is visible only to the space owner and the person who paid for the space. A sub-space shares the plan and AI credits of its parent space, so you also pay in the parent space.

Compare Plans

  1. In the Change subscription area, first choose People (including you).
  2. Choose Monthly or Yearly.
  3. Compare the price and limits on the plan cards for the number of people you chose.

💡 Tip: Prices shown on the cards exclude VAT. VAT (10%) is added at checkout, and the first payment amount including VAT is shown separately below the cards.

Start a Free Trial

  1. Choose the number of people and a plan.
  2. If the plan offers a trial, you see an N-day free trial button. The button shows the number of trial days.
  3. In the confirmation window, check the trial end date and the amount you will be charged afterward, then click Start trial.
  4. Add a card in the checkout window, and the trial starts.

✋ Note: You can use a free trial only once per account. After the trial ends, the card you added is charged every month. If you do not want to be charged, cancel before the trial ends. You cannot change the number of people or the plan during the trial.

Pay for a Plan

  1. Choose the number of people, billing cycle, and plan. Click Select on the plan card.
  2. Check the first payment amount (including VAT).
  3. Click Subscribe and review the details in the confirmation window.
  4. Complete the card payment in the checkout window.
  5. Return to Recoble and check that the status in Subscription is Active.

✋ Note: Only the space owner can pay for or change a plan. The person who paid can cancel and request refunds.

Change the Number of People or the Plan

  1. Increase or decrease the number of people in Change number of people. If you increase it, you are charged right away for the rest of the period. If you decrease it, the change applies from the next payment.
  2. Choose a different plan in Change plan. If you upgrade, the difference for the rest of the period is charged right away. If you downgrade, the change takes effect on the next billing date.
  3. To undo a scheduled change, click Cancel change.

💡 Tip: If you see the message "Your subscription is full" when inviting members, you do not need to upgrade your plan. Just increase the number of people with Add people.

Add AI Credits

  1. In the Subscription tab, check this space's remaining AI credits.
  2. If you need more just once, buy credits in Buy more AI credits.
  3. If you need more every month, start a recurring AI credit subscription. It is charged to the same card on the same billing date as your plan.

✋ Note: Each space has its own AI credits. AI credits in a free space are given only once and are not refilled.

Cancellation, Refunds, and Billing History

  1. Check the status and Next charge in Subscription.
  2. Click Cancel at period end to keep using the plan until that date. After that, the space moves to free limits. Your data stays as it is.
  3. If you change your mind, click Undo cancellation.
  4. If you need a refund, click Request refund. The days you used are deducted from the refund, and the space moves to free limits right away.
  5. See past payments in Billing history and open an Invoice.

If You Subscribed in the App

  1. For a space you subscribed to through the App Store or Google Play, you cannot change the number of people or the plan on this screen.
  2. Make changes and cancel in the subscription management of the store where you paid.
  3. Deleting or leaving the space does not cancel the store subscription automatically. Cancel it in the store first.

📎 Note: You cannot invite members to a space subscribed in the app. You can only invite people as viewers.

Frequently Asked Questions

Is my data deleted when the space moves to free?

No. Your data stays as it is. However, if the space goes over the free allowance (collaboration spaces, number of spaces, people, storage, and number of items), it becomes read-only. You then see a Read-only space notice at the top of the space, and you can still view, download, and delete. Pay for a plan or clean up your data to use it again.

Can I switch from monthly to yearly?

You can schedule a billing cycle change in Change plan. You cannot upgrade and change the billing cycle at the same time, so upgrade on your current cycle first, then schedule the cycle change.

What happens if a payment fails?

The status changes to Payment failed — please check your card. Change your card with Change card or click Pay now. While a payment is overdue, you cannot increase the number of people.

Where did the Subscription menu in account settings go?

Payments moved to space settings. Only people who still have a subscription paid through their account see the Previous account subscription menu in account settings, and they cancel or get a refund for that subscription there.

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