The Screen Is Blank or Slow

If the screen is blank or takes a long time to load, check the app version, browser state, network, extensions, and cache, in that order.

Update to the New Version

  1. In a web browser, the notice A new version is available appears when a new version is released.
  2. When you see the notice, click Update.
  3. If the screen still does not change, do a hard refresh with the keys shown in the notice.

Refresh and Sign In Again

  1. Refresh the browser.
  2. If the problem continues, sign out and sign in again.
  3. Close all Recoble tabs and open just one again.

Check the Network

  1. Check whether Offline mode appears on the screen.
  2. If it does, check your internet connection and open the page again.

Check Browser Extensions

  1. Open Recoble in an incognito window.
  2. If it works there, turn off ad blocker, security, and translation extensions one at a time.
  3. When you find the extension causing the problem, add the Recoble site as an exception.

💡 Tip: If the screen looks blank but the address changes, there may be a browser console error or an extension conflict.

Clear Cache and Site Data

  1. Find the Recoble site data in your browser settings.
  2. Clear the cache and site data.
  3. Reopen the browser and sign in.

✋ Note: Clearing site data can reset temporary state stored on your device. If you are writing something important, check that it is saved first.

Frequently Asked Questions

The screen is still blank after refreshing.

Try another browser or an incognito window. If it is still the same, it may be a service status or account permission issue.

Only one note opens slowly.

The body may be very large, or it may contain many images, tables, or database blocks. Try cleaning up blocks you do not need.

It is slow only on mobile.

Network conditions and device memory can affect speed. Fully close the app and open it again.

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