I Cannot Access a Note or Space

If a note, workboard, or space does not open, first check your current account, the selected space, and sharing permissions.

Check the Current Account

  1. Click your profile picture in the top-right.
  2. Check the email address you are signed in with.
  3. Make sure the invited email and the email you are signed in with are the same.
  4. If you were invited with another account, sign out and sign in with that account.

💡 Tip: If you use several email addresses, you may see that you have no permission when the email the item was shared with differs from the email you signed in with.

Switch Spaces

  1. Click Home in the icon bar on the left.
  2. Choose the space the note belongs to. Spaces that other people shared with you are in the Shared with me area.
  3. If you came in through a shared link, Recoble tries to switch automatically. If that fails, switch yourself.

💡 Tip: You can also switch by clicking the space name at the top of the space screen.

Request Sharing Permission

  1. Ask the note owner or a space admin for access.
  2. Tell them which permission you need: Can view or Can edit.
  3. Once the permission changes, refresh and open the item again.

✋ Note: Notes that were deleted or moved to Trash may not open right away, even if you have sharing permission.

Frequently Asked Questions

I was invited, but I do not see the space.

Check that you finished accepting the invite link and that you are signed in with the invited email. If you only received an invite code, click Join Space at the bottom of the Home screen and enter the code.

I do not see a sub-space.

You may need to join or request to join the sub-space in Space settings › Sub-spaces of the parent space. Depending on the sub-space's join type, approval may be required.

The sidebar says "You are a guest of this space."

You are not a member of that space; only some items were shared with you. You can see only the items shared with you. If you need more, ask the owner to invite you as a member.

A shared link opens a blank screen.

Refresh the page and check that your current account and space are correct.

I do not see the edit button.

You may have view-only access. If the sidebar shows "You have Viewer (view-only) access", ask the space owner or an admin to change your permission. If the item was shared with you, ask the owner for edit permission.

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