I Cannot Log In

This guide helps you fix sign-in problems and get back into your Recoble account. Check your email address, password, and account lock, in that order.

📎 Note: If several people cannot sign in at the same time, there may be a service outage. In that case, it is safer to wait for recovery than to change things yourself.

Check Your Email and Password

  1. On the login screen, check the spelling of your email address again.
  2. Make sure there are no case errors, spaces, or an old email filled in by autofill.
  3. Enter your password again and click Continue.
  4. If it keeps failing, follow the password recovery steps below.

💡 Tip: If you signed up with a social account such as Google, Kakao, Naver, or Apple, sign in with that button below the email field. If you are told that the same email is already registered with a different method, sign in with the original method, then link that account in settings.

If You Forgot Your Password

  1. On the login screen, click Forgot your password?.
  2. Enter the email address registered with Recoble.
  3. If a security check appears, complete it.
  4. Click Send recovery email.
  5. Open the link in the email, enter a new password, and click Update password.
  6. If the email does not arrive, check your spam folder, blocked senders, and the email address you entered.

✋ Note: If you see a message that the security check could not be loaded, refresh the page and try again.

If You Turned On Two-Step Verification

  1. Enter your email and password and click Continue.
  2. Enter the 6-digit code shown in your authenticator app.
  3. Click Verify.

💡 Tip: If you are told the code is incorrect, wait for a new code in your authenticator app and enter it again.

If You Are Asked to Change Your Password

  1. Depending on security policy, a Please change your password screen may appear.
  2. Enter a new password that is different from your current one.
  3. Click Change password to continue right away.

If You Can No Longer Use Your Email

  1. You cannot change your account email yourself in settings.
  2. Ask Recoble support (Contact us) to change your email.
  3. When you ask, include your old email, your new email, and information to verify your identity.
  4. Once your email is changed, sign in with the new email. Your password stays the same unless you reset it separately.

Check Your Browser

  1. Refresh the page.
  2. Close Recoble in other tabs and sign in again.
  3. Try signing in from an incognito window or another browser.
  4. If it still does not work, clear your browser cache and site data and try again.

✋ Note: If a company security policy or a browser extension blocks cookies, you may not stay signed in.

If Your Account Is Locked

  1. Your account may be locked after too many wrong password attempts. An administrator may also have locked it.
  2. If you see the message Your account is locked. Please contact an administrator., ask Recoble support to unlock it.
  3. If your account was invited, check that you finished accepting the invitation.

If the Problem Continues

Collect the following information and send it to Recoble support (Contact us).

  1. The email address you used to sign in
  2. The name of the space you use
  3. The date and time of the error
  4. The error message shown on screen
  5. Your browser, device, and network environment

💡 Tip: Sending a screenshot that shows the whole login screen and the error message helps find the cause faster.

Frequently Asked Questions

My email changed. Can I sign in with my old email?

No. Once your account email changes, you must sign in with the new email.

Does my password change when my email changes?

No. Unless you reset your password separately, you keep using your existing password.

The recovery email does not arrive.

Check your spam folder and blocked senders, and make sure the email you entered is the same as your Recoble account email. If the email is not registered, no email is sent. Company email may be blocked by security policy.

Can I change my email myself?

No. You cannot change the email in Settings › Account. Ask Recoble support to change it, along with verifying your identity.

I can sign in, but I am signed out right away.

Check whether your browser blocks cookies or your session has expired. Clear the cache and site data, then sign in again.

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